This puts high demand on maintenance in terms of diagnosis as well as correct, complete and easily accessible product information, all of which can be expensive and difficult to produce in an effective manner with high quality. It also stresses the need for a process.
The process of SLM is all about integrating your aftermarket information to the product data, and in the front end to your ordering, pricing and logistical system. If done correctly there are lots of money to be both saved and earned in this area. It also enables companies to move from a traditional business model to one focused on “pay per use”.